Frequently Asked Questions

It takes roughly three hours or so to fully charge the dock, and about one hour to charge the earphones.

Once you've set up the earphones to pair with your device through the Bluetooth's settings, it should automatically pair as it's taken out of the case.

Yes! The earphones have a built-in microphone with noise-canceling features.

Simply tap on the multifunction button (the surface of the earphones) once.

Simply double tap the multifunction button.

Pressing the button once will play/pause your media. Pressing the button twice will go to the next track. Pressing the three times will go to the previous track.

Press and hold the button/surface of the earphones for about three seconds. The LED lights should start flashing in blue which indicates the earphones are on.
To turn off, hold for about five seconds, in which the earphones should flash red which indicates that they're off.

We are currently offering FREE worldwide shipping for the holidays!

An order can take up to 5 days to process after placing a purchase. Shipping time on average is around 2 to 4 weeks due to the holidays and demand. The order processing time is not apart of the shipping time.

If it's already been four weeks since the item's delivery, please contact us at and we'll quickly try to resolve the issue.

Definitely! Your tracking number is included in the email that is sent as your order is shipped. If you still haven't received an email with a shipping notification with tracking number included, please contact us at

You are free to checkout as guest.

1. You'll get a much faster checkout due to your details already being on the account.
2. You'll be able to easily view and check your order status and history any time you want.
3. You'll receive the updates on our latest products as they come in!

If your product isn't working as intended, please contact us at and we will try our best to resolve the issue.